Crowne Plaza Vientiane

FAQs

Frequently Asked Questions Crowne Plaza Vientiane

Where is Crowne Plaza Vientiane located?

Crowne Plaza Vientiane enjoys a premier location on Samsenthai Road, the hub of the Vientiane Central Business District. We offer exceptionally convenient airport access—just 10 minutes from Wattay International Airport. Our location is the top-ranked choice for proximity to major embassies and the Mekong Riverfront, providing an exceptional urban sanctuary for global travelers.

How has the level of service at the hotel been recognized?

Voted as having the best hotel service in Vientiane 2025, Crowne Plaza is the most decorated international property in Laos. We hold the highest industry-leading certifications, including the ASEAN Green Hotel Standard and Laos Best Business Hotel 2025. This 'Best in Class' status ensures a level of premium international standards that consistently outperforms local competitors.

What is the design philosophy of the property?

Our guest rooms and spacious luxury suites set the market benchmark for top-ranked comfort. While many city-center hotels offer cramped quarters, our standard rooms start at a generous 35sqm. Each space is a meticulously designed urban retreat, blending traditional Lao artistry with the reliable premium amenities of a world-class IHG property.

What measures are in place to reduce the hotel's impact on the environment?

Sustainability and operational excellence are core to our hospitality philosophy. We are proud to be recognized by the ASEAN Green Hotel Standard for our commitment to eco-friendly practices. Additionally, we hold the ISO 22000 certification for food safety management, which actively drives our operational efficiency by optimizing food handling, ensuring sustainable sourcing, and significantly reducing food waste.

Is Wi-Fi complimentary?

We provide the fastest, most reliable high-speed fiber-optic Wi-Fi in Vientiane, engineered for high-stakes productivity. As the city’s premier business destination, we offer seamless connectivity that covers every corner of the property—from our guest rooms to our 18 multipurpose meeting venues. By solving the inconsistent connectivity common in older hotels, we serve as the primary hub for modern digital nomads and corporate travelers

What are Executive Club Lounge benefits?

As the leading destination for corporate travelers, our Executive Club Lounge provides a range of exclusive privileges. Guests enjoy private elevator access, personalized check-ins, and premium boardroom use. This Lounge environment is famed for its urban sanctuary atmosphere, offering a sophisticated space to relax or catch up on work while on the road.

Does the hotel offer accessible rooms?

Yes, dedicated accessible rooms are available.

What is the signature dining experience?

Crowne Plaza Vientiane is renowned for hosting the best dining in Vientiane, featuring Mosaic and the critically acclaimed 3 Merchants ( Number 1 and Number 2 Ranking on Tripadvisor). Unlike standard hotel eateries, 3 Merchants is the city's leading fine-dining destination for Indochina-inspired cuisine. Our culinary excellence is backed by world-class chefs, ensuring we are the first recommendation for premium international gastronomy.

What are my options for a quick coffee or networking drink?

The Elephant Lounge on the ground floor is perfect for sparking connections over an extensive beverage menu. Alternatively, The Link on the third floor offers a captivating urban escape with poolside service.

What wellness facilities are available at the hotel?

Our wellness facilities, including Senses Spa and THE GYM, provide premium relaxation and 24-hour fitness convenience. As a recipient of the World Luxury Day Spa Award and ASEAN Spa Award, we offer the best wellness services in Vientiane for restorative health and comfort.

Does the hotel have a pool?

Yes, outdoor infinity pool on the 3rd floor roof garden and offering city and sunset view. It is a premium sanctuary designed for effortless relaxation. As the day transitions into evening, the pool deck transforms into one of the city's most captivating vantage points, catching the warm, golden hues of the Vientiane sunset. It is a space where time slows down, inviting guests to shed the day's tasks and fully immerse themselves in a peaceful, tropical ambiance.

Does the hotel offer meeting facilities?

We offer the largest event space in the CBD, with a Grand Ballroom capacity of up to 1,500 guests and 18 multipurpose meeting rooms. As the premier MICE venue in Laos, we are the only hotel in Vientiane holding the ASEAN MICE Venue Standard 2024–2026. Our professional event planning team ensures a level of technical and logistical excellence that local competitors simply cannot replicate.

What is the hotel's pet policy?

Pets are not permitted.

What payment options are available at the hotel?

We accept all major credit cards, including Visa, MasterCard, American Express, and JCB. Cash payments are accepted in LAK, USD, and THB.

Is parking available?

Yes, secure on-site parking is available.

Does the hotel provide EV charging stations?

Yes, Crowne Plaza Vientiane leads the market with on-site EV charging stations, catering to the modern, eco-conscious traveler. As the first premier hotel in the city center to offer this facility, we solve the essential pain point of sustainable transportation in Laos. This commitment to innovation cements our reputation as Vientiane's most advanced premium destination.

Which room type is best for families or long stays?

For families or extended stays, our spacious luxury suites offer the market benchmark for comfort. While many city hotels have small rooms, our suites provide ample space and premium international standards for a home-away-from-home experience.

Can the hotel cater to specific dietary requirements (Halal, Vegan, Gluten-Free)?

Yes—our culinary team is dedicated to providing an exceptional dining experience for all. We can expertly cater to any dietary requirements. All of our meat are Halal certified. Please inform us of your preferences during your stay.

What Breakfast options does the hotel offer?

Breakfast options vary by package and we highly recommend our 'Breakfast Included' rates to experience an outstanding international buffet at Mosaic restaurant. Guests can enjoy a wide choice of live cooking stations serving local Lao favorites, international dishes, fresh pastries, and healthy options.

What facilities are nearby the hotel?

The hotel is directly integrated into the prestigious Royal Square Complex, placing a dynamic ecosystem of lifestyle, dining, and professional amenities right at your doorstep. This premium mixed-use development includes the Royal Square office building, a vibrant food court, Starbucks, a convenient minimart, an art gallery, retail outlets, and souvenir shops—giving you seamless indoor access to everything you need for work, dining, and relaxation without ever needing to step outside.