At Crowne Plaza Vientiane, our guests are always our top priority. And whether you are staying for business, for a treat, or quarantining at the hotel, your comfort and safety are always foremost in our thoughts.
With this in mind, we have created a quarantine experience that seeks to make your stay as pleasant and safe as possible. Our staff have had extensive training to ensure that all quarantine protocols are not just complied with, but exceeded, and they are monitored closely to ensure that masks and gloves are replaced frequently, that physical distancing is observed and that every safety procedure is closely followed.
At every entrance to the hotel, there is a disinfectant footbath, temperature screening and a hand-sanitizing station that is compulsory for every one entering. Masks are mandatory for everyone throughout the public areas of the hotel and our staff observe a 1-metre physical distancing at all times. Check-in staff wear a face shield and sanitize their hands and the check-in desk frequently. It is during check-in that your luggage will be disinfected to ensure that any handling during your journey to Laos is not going to cause you any problems.
Your room key will be a single entry usage. There will be twice-daily temperature tests which will be reported to the health authority who keep track of your progress, and you will also be tested for Covid-19. Because you will be staying in your room for 14 days, we will do everything we can to make your stay a pleasant one. All our rooms are large, starting at 34 square metres, with big windows and great views. Each has a shower and bath, as well as fast internet, a flat-screen TV with Netflix streaming, a sofa, a desk and plenty of room to work out so that you can stay fit during your stay. Your room will be stocked with toiletries, towels, etc. for the duration of your stay, but of course, we are always happy to provide more if and when you need them. You only have to ask! Of course, with 14 days in the hotel, you may well have laundry needs. Any laundry you leave outside your room, in the bag provided, will be dealt with individually by staff wearing protective gear. Your laundry will not be mixed with that of anyone else, undergo a disinfecting washing cycle and will be delivered back to your door.
Cleanliness and guest well-being has always been a crucial part of our promise to you, and we have pledged to go that much further. It is for this reason, our hotel has launched the IHG Clean Promise program, which is there to give you further peace of mind that your health is one of our top priorities.
Our Clean Promise to you As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our hotel guests – by redefining cleanliness and supporting your well-being throughout your stay. We have expanded our commitment to cleanliness by:
• Using new science-led protocols and service measures by enhancing the IHG Way of Clean
• Partnering with industry-leading experts Cleveland Clinic, Ecolab and Diversey
• Launching a global IHG Clean Promise These strengthened procedures are designed to give you greater confidence and hotel teams the protection needed